Refund & Cancellation Policy

This policy explains how refunds and subscription cancellations work for the Propzo property and rental management platform.

1. Monthly user billing

Propzo charges R800 per active user per month, including the organisation owner. Disabled users are excluded. User count changes apply at the next renewal.

2. Subscription charges

Subscription fees are charged monthly through Paystack. By activating a subscription, the customer authorises recurring collection of the monthly amount displayed in the portal.

3. No refunds after a paid period starts

Subscription fees are non-refundable once the applicable paid service period has started. Propzo does not provide refunds or credits for partial months or years, unused time, reduced usage, or a customer’s failure to use the service. This rule does not limit any refund, cooling-off or other right that cannot lawfully be excluded under applicable South African law.

4. Cancellation notice

A customer must request cancellation in writing at least 30 calendar days before the next renewal date. Cancellation requests must be emailed to hello@propzo.co.za from the account owner’s registered email address and must identify the account or organisation.

If valid notice is received at least 30 calendar days before renewal, the subscription will not renew and access will continue until the end of the paid period. If notice is received fewer than 30 calendar days before renewal, the upcoming renewal may still be processed and cancellation will take effect at the end of that next paid period.

5. Access and customer data

After cancellation takes effect, paid access may end. Customers should export any records they require before the end of the subscription. Retention and deletion of personal information are handled in accordance with the Privacy & POPIA Notice.

6. Failed or duplicate payments

If a customer believes that a payment was duplicated, charged incorrectly, or processed without authority, the customer should contact us promptly with the payment reference. We will investigate and correct confirmed billing errors. Bank processing times may apply to an approved reversal.

7. Statutory rights

Nothing in this policy excludes or restricts rights or remedies that cannot legally be excluded, including applicable rights under the Consumer Protection Act and Electronic Communications and Transactions Act. Where legislation requires a different notice period, refund, credit or cancellation outcome, the legislation will apply.