Terms of Service

These terms govern access to and use of Propzo. They form an agreement between the person or entity subscribing to Propzo (the “Customer”) and the operator of Propzo (“we”, “us” or “Propzo”).

1. Account and authority

You must provide accurate registration information, keep credentials confidential, and promptly remove access that is no longer authorised. If you register for an organisation, you confirm that you have authority to bind it to these terms. You are responsible for activity by users whom you invite.

2. Subscription and payment

Propzo costs R800 per active user per month, including the organisation owner. Properties and rental units do not attract additional subscription charges. The organisation owner activates recurring monthly billing through Paystack. Changes to the active user count apply at the next renewal; disabled users are excluded. Paid features require an active subscription.

3. Customer data and POPIA roles

The Customer retains its rights in information uploaded to Propzo. For tenant, applicant, property and rental information processed on the Customer’s instructions, the Customer ordinarily acts as the responsible party and Propzo as an operator under POPIA. The Customer must establish a lawful basis, give required notices, respect data-subject rights and configure communications lawfully. We process Customer data only to provide, secure, maintain and support the service, as described in the Privacy & POPIA Notice.

4. Acceptable use

You may not use Propzo to violate law or another person’s rights; send unlawful, deceptive or unsolicited communications; upload malicious code; probe or bypass security; access another organisation’s data; resell the service without permission; or interfere with its availability. WhatsApp and payment features must also comply with the applicable provider’s rules.

5. Rental, financial and legal records

Propzo assists with administration and calculations but does not provide legal, accounting, tax or financial advice. The Customer must verify agreements, charges, allocations, notices, exports and reports before relying on them. Electronic signatures and templates should be reviewed for the Customer’s circumstances and applicable rental law.

6. Availability, support and changes

We aim to operate a reliable service but do not promise uninterrupted availability. Maintenance, internet failures and third-party services may affect access. We may improve or change features while preserving the service’s core purpose. Material changes to these terms will be notified through the service or by email and will apply prospectively.

7. Intellectual property

Propzo and its software, branding and documentation remain ours or our licensors’. Subject to payment and these terms, we grant the Customer a limited, non-exclusive, non-transferable right to use the service during the subscription.

8. Confidentiality and security

Each party must protect the other’s confidential information using reasonable care and use it only for this agreement. We apply organisational and technical safeguards appropriate to the nature of the service. No online service can guarantee absolute security, and Customers must use strong passwords, appropriate permissions and secure devices.

9. Cancellation and termination

The Customer must give written cancellation notice at least 30 calendar days before the next renewal date. Access continues until the cancellation takes effect at the end of the applicable paid period unless terminated for breach or required by law. Fees are non-refundable once a paid service period starts, except where required by law. Full details appear in our Refund & Cancellation Policy. We may suspend or terminate for material breach after reasonable notice where practicable. Before account closure, the Customer should export required records. Data deletion and retention follow the Privacy & POPIA Notice.

10. Liability

To the extent permitted by South African law, neither party is liable for indirect, incidental or consequential loss. Propzo’s aggregate liability arising from the service is limited to fees paid by the Customer during the six months preceding the event giving rise to the claim. These limitations do not exclude liability that cannot lawfully be excluded, including fraud or gross negligence where applicable.

11. Governing law and disputes

South African law governs these terms. Please first send a dispute to hello@propzo.co.za so the parties can attempt resolution in good faith. Nothing limits rights available under applicable consumer or data-protection law.

12. General

If a provision is unenforceable, the remaining provisions continue. A failure to enforce a right is not a waiver. The Customer may not assign the agreement without consent; we may assign it as part of a reorganisation or transfer of the service, subject to applicable law. These terms, the Privacy & POPIA Notice and any written order form comprise the agreement.